Simple Return Policy
Returns are easy and designed to give you peace of mind with every handcrafted purchase.
Returns made simple with Hart
Our Return Policy Explained
At Hart, we accept returns on handmade items within 14 days of delivery, provided the items are unused and in their original condition. Each piece is crafted with care by local artists, so we ask that you handle returns gently to preserve their quality. Items that are personalized or custom-made are not eligible for return unless they arrive damaged or defective. To initiate a return, please ensure the product is securely packaged to avoid damage during transit. Refunds will be processed once the returned item is received and inspected.
Returns must be requested within 30 days and include all original packaging. Personalized items are excluded unless faulty.
How to Return Your Hart Purchase
Follow these simple steps to send back your handmade item with ease.
Step 1
Fill Out the Return Form
Step 2
Prepare Your Item for Return
Step 3
Attach the Return Label
Step 4
Ship Your Package
Step 5
Track Your Return and Refund
Frequently Asked Questions about Returns
Which items are eligible for return?
Returns are accepted for handmade items in their original condition within 14 days of delivery. Used items are not eligible. Customized pieces are not eligible unless damaged.
How do I start a return?
Begin by filling out the return form on our website. Once approved, you’ll receive instructions for shipping your item back to us.
Who covers the return shipping cost?
Customers are responsible for return shipping unless the item arrived damaged or incorrect, in which case we cover the cost.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.